The Gist

In this book the authors, both skilled negotiators, take on the tension between wanting feedback and handling it – especially if it seems unfair.

What’s Good

Most feedback books are about how to give it. This book approaches it from how to receive feedback so that the process is useful.

Insights

Every day of our lives we are assessed, coached and criticised about our performance, personalities and our appearance.

Something to Try

Evaluation, coaching and appreciation get mixed up when we receive feedback. Separate them out and be clear which we are doing.